Policies & FAQ

BASIC INFO

• Current turnaround time: 5-7 business days
• Payment methods accepted: credit/debit card payment through Stripe or Paypal
• Shipping costs: USA – flat rate $3.95, free shipping over $49.
  Canada – flat rate $9.00.
  Everywhere else – flat rate $12.00.

FAQ

• Do you offer priority / rush shipping?
  I do not offer rush shipping at this time.
• My tracking number says my package was delivered but it wasn’t. What do I do?
  Please start by checking your tracking number. If the package has been marked as delivered, contact your post office ASAP to see if they have information on your package. Check with roommates, neighbors, and/or apartment management to see if your package was mixed up or picked up by them.
• I am an international customer and my tracking number has stopped updating. Is my package lost?
  Different countries handle the tracking numbers differently, and it can vary on a package by package basis. Most of the time, the tracking number for standard shipping will stop updating once the package has left the US (final scan will say “International Distribution Center”) or is received by your country’s post system, because it is the prerogative of the destination’s postal system whether or not to enter the tracking number into their system. However, your package is fully insured and it is most likely in transit.
  If your package does not arrive after 8 weeks of the ship date, please send an email to hello@aphroditebookclub.com with your order number and I will assist you. Do not wait more than 115 days from the shipping date to contact me. Past this timeframe, orders are ineligible for insurance claim refunds.  
  *****Due to COVID-19, international orders are experiencing delays that are beyond my control. Please allow a minimum of eight weeks from the ship date have passed before requesting assistance on undelivered orders.*****
• IMPORTANT INTO FOR EUROPEAN UNION CUSTOMERS
  Since I am a small business owner I’m not registered for IOSS Vat number. This means that you will be charged VAT + processing fees upon delivery of your package (those fees are determined by your country and I am not able to predict them). If you’d like to have them paid while placing your order, please head over to my Etsy shop HERE.
• I am an international customer and my tracking number is stuck with the status “pre-shipment” or “label created.” Is my order lost?
  It’s probably just fine and on its way! This is likely a glitch with USPS. Please visit www.goglobalpost.com/track and input your tracking number for up-to-date tracking info. 
• Can you combine my shipping if I place multiple orders?
  Yes! Include a note at checkout with previous order numbers and request combined shipping. Alternatively, email me at hello@aphroditebookclub.com as soon as possible with your order numbers. If your orders have already shipped, they can’t be combined, so please be prompt with requests for combined shipping. If your orders are able to be combined, I will refund any excess shipping charges. 
• I accidentally entered the wrong address for my order. What do I do?
  Please email me at hello@aphroditebookclub.com as soon as possible with your order numbers and the correct shipping address. If the order has not shipped, I can change the address. 
  If the order has shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by the buyer and no refunds will be issued.  
  If the order is returned to me in good condition, you may purchase additional shipping and have your order reshipped, or you may receive a refund minus the cost of shipping and a 10% restocking fee. 
• Will you mark international orders with a lower value to avoid customs and/or taxes?
  No, this is illegal. Buyers are responsible for all taxes and fees associated with their orders. 
  Orders returned due to unpaid taxes/fees will receive a refund minus the cost of shipping and a 10% restocking fee.
• Can I include a gift message or a note with my order?
  Yes! Please make sure to include the note during checkout and it will be printed on the packing slip.
• Do you offer cancellations, returns, or exchanges?
  All sales are final and I do not offer cancellations, returns, or exchanges. This applies to preorders and backordered items as well. Please read each listing carefully before purchasing. If there is a problem with your order, please email me at hello@aphroditebookclub.com as soon as possible with your concern so I can assist you. For payments via PayPal, in the event that a refund is granted, the refund will have the PayPal fee deducted from your total refund.

• Can you pack my order on TikTok?
  I’ll be happy to film packing of your order, however if the amount of orders scheduled to ship that day is too large, I may not be able to guarantee it.
• Can I request a fabric change?
  Yes! If you see fabric in my shop that you like, but want it as a different product, don’t hesitate to contact me. I’ll be happy to create it for you if I have enough of it left.
• Can I request a custom size book sleeve or cover?
  Unfortunately due to the busy schedule I am not able to take custom sizing orders at this time.
• Do you offer wholesale orders?
  I am not offering wholesale orders at this time. My products are not available through other retailers.

• What does EXCLUSIVE DESIGN mean?
  It means that the fabric the pieces are created from was custom printed for me and is not available anywhere else.
• What does LAST CHANCE mean?
  These are the creations that were made from leftover fabric and most likely I only have a one/couple of pieces available. These won’t be restocked.
• What does B-STOCK mean?
  Pieces with minor imperfections like missed stitches which didn’t make it through the quality check process. They are still usable and are looking for a loving home!